Effective Date: 01/06/25

At NooralHaq, each item is packed with intention and care. Here's everything you need to know about how we ship and handle returns.

📦 Shipping Policy
Where We Ship:
We currently ship across the UK and internationally 🌍

Processing Times:

Orders are processed within 1–3 business days

During high-demand periods (Ramadan, Muharram), processing may take a bit longer

Shipping Estimates:

UK: 2–5 working days

International: 7–21 working days (depending on country and customs)

✨ You’ll receive a tracking number via email once your order ships.

Shipping Fees:

UK: Flat rate or free on orders within the Uk

International: Calculated at checkout

Customs & Duties:
International customers are responsible for any local customs charges or import duties.

♻️ Return & Exchange Policy
Because our products are spiritual and sacred, we treat returns with great care and respect.

We accept returns if:

The item is unused, unwashed, and in original condition

You request a return within 14 days of delivery

You provide proof of purchase (order number or email)

How to return:
Email us at nooralhaaq@yahoo.com  with the subject "Return Request", and we’ll guide you.

Return shipping costs:

Customers are responsible for return postage

If the item is faulty or incorrect, we’ll cover the cost

Non-returnable items:

Used prayer mats or mats removed from packaging

Free gifts, digital downloads, or clearance items

💳 Refunds
Once your return is received and inspected, we’ll notify you via email and issue a refund to your original payment method within 5–7 working days.

🕊️ Exchanges
If you'd like to exchange a product for another color or style, let us know within 14 days. We'll do our best to accommodate based on availability.

🤍 We’re Here to Help
If anything isn’t right, email us at:
📧 Email: Nooralhaaq@yahoo.com
We believe in treating each customer with honesty, warmth, and compassion.